There has been a growing trend seen in the online buying habits, and as anticipated and interpreted, with over 15% to 20% Compounded Annual Growth Rate (CAGR), by 2020, the online purchasers will breach the 64% use of the online platform for shopping by 2020. The statistics are given by an e-Commerce store, MuchNeeded, further concluded that 15% of the net buyers prefer to shop online once a week; whereas, 28% will be purchasing once in a month.
Last mile delivery system plays an important role in uplifting the online buying experience for the customers. In the market, there are much last-mile- delivery software being used by e-Commerce vendors to better the sales. In this blog, you will get to know how the last mile delivery software works and how they better the experience of the customers.
What is a Last Mile Delivery Software?
To manage and maintain seamless delivery of the products from the store-house/godown to the consumer’s doorstep, most e-Commerce companies use last mile delivery software. With the help of real-time delivery tracking management system used in the last mile delivery software, the business owners set up a seamless and efficient delivery process that helps in enhancing the customer’s experience.
What Are the Core Challenges Pertaining to The Last Mile Delivery System?
With the advantage of the last mile delivery system, e-Commerce stores are creating a positive vibe about their products in the competition. But even though it has been associated with minimizing the fuel costs, yet the address quality, driver’s negligence and other outside factors might adversely impact the delivery. Here are a few core challenges that are listed below that last mile delivery software solutions strive to solve.
Minimal Visibility
When you are using the last mile delivery system for your business, the major challenge will be to bring the fleet owners in an organized framework. As a result of the same, there is minimal visibility or tracking of the fleet. If the businesses are not keeping a track on the delivery mechanism, their commitment to giving an unprecedented at-the-door-delivery service will not come to fruition.
Consistency and Seamless Deliveries
At present, there has been same day deliveries or on-demand delivery process defining the brand’s market share. These are a few traits that make any brand extra-ordinary and unparalleled. The advantage of flexibility and visibility ensures greater transparency and accountability. With last mile delivery software, one can achieve the impossible and get to impress the customers with respect to their expected standards.
Collaboration for Better Market Standards
Top e-Commerce verticals are collaborating with the delivery personals so that they can give the best advantage to customer’s and companies alike. For example, creating a nexus between the delivery system and the customer can minimize the losses or additional expenses for non-delivery on account of customer’s absence at the delivery address.
Optimization of Routes
Optimization of the routes can significantly cut down on the cost. When real-time delivery tracking management software are put to use, they make sure that the drivers are getting real-time updates about the routes and how best to use them to reach to the destination earlier and with minimal hassles. As a result of route optimization software, the customers are also getting their deliveries on time and the delivery system also works at an optimized level.
What Are the Top Tools That Last Mile Delivery Software Use?
Use of Visibility Tools
Accountability and tracking of routes are key challenges of supply chain system. As per Gartner, an IT journal/magazine, for the purpose of reducing the theft and pilferage in transit, a proper route tracking software can help significantly. With the use of the right tools and software, the owners can keep monitoring the movement of their delivery fleets and check for any type of irregularity on the roads. This will significantly change the scenario of delivery and the experience at the customer’s end.
Tools for Customer’s Communication
As technology is progressing, the customers are getting impatient and they want to get a clear picture of the delivery mechanism. Instead of just relying on the “book and delivery model”, they like to have a tracking model as well. With the right tracking software availed for the customers, they get the chance to track the parcel on the go. Top e-Commerce verticals have been relying on real-time delivery tracking mechanism to build better customer experience and allegiance for the brand. When advance supply chain comes in the picture, the customers are ready to trust the brands and they even know the real-time movement of their delivery packages.
Use of Geofencing Tools
Prominent business verticals in the e-Commerce domain are using the Geofencing capabilities in their supply chain system. On account of its usage, it has become much easier and more effective to get real-time alerts whenever the vehicles used for carrying the goods and services enter or leave the factory site. When the verticals indulged in e-Commerce get to know about the use of the vehicles by the drivers, it significantly reduces the idle time and brings greater productivity for the fleet.
Top Real-time Delivery Tracking Software for Dispatch and Delivery
When top real-time tracking software is put to use, they bring out the best customer experience for the audiences. In the competition, top e-Commerce verticals are using tech-savvy solutions that can better the experience for the customers. With the use of the delivery tracking software, it has become easier and efficient to bring a greater degree of transparency and effectiveness in the supply chain system.
