E-commerce markets are flourishing nowadays due to the need for social distancing in the times of coronavirus pandemic. As per statista, the revenue in the e-commerce sector is expected to reach 2,411,638 million USD (approx.) in 2020. Effective logistics management solutions are helping on-demand businesses in managing their business operations.
The on-demand Courier and parcel delivery software streamlines multiple logistics management operations and provides flexibility and transparency to its clients.
Easy accessibility, cost efficiency, timely product delivery, and optimal utilization of resources are the reasons for the growing popularity of on-demand courier delivery services. Courier delivery businesses can hire best dedicated developers or dedicated development teams to avail of these benefits.
Which are the problems faced by the courier companies?
The cargo delivery business is a tough nut to crack. You have to do multiple things to maintain your position in the market. Let us look at some of the challenges faced by courier delivery businesses:
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High demands
With the increased adoption of on-demand delivery apps in every walks of life, users are becoming more demanding. They are expecting faster, cheaper, and effective services.
Nowadays, people want full logistics transparency, meaning that the shipment has to be visible until the endpoint. It is making logistics and courier service providers think about how to meet the changing customer demands.
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Customer experience
On-Demand Courier and parcel delivery software locates the nearest drop-off point to drop the parcel. It will help the owners to ensure timely delivery and help them to improve their customer experience.
Additionally, customers can also provide valuable feedback and ratings through the seamless feedback mechanism. It makes the customers happy and increases their loyalty towards that parcel service company.
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Increasing transportation costs
The management of transport causes the biggest challenge for logistics businesses. But it is a critical part of efficient business operations.
The hike in fuel prices has increased surcharges in addition to freight rates, which directly impacts drivers’ earnings.
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The high volume of orders
Many on-demand courier delivery businesses are not capable enough to cope up with a large number of orders on the same day. During demand spikes, a lot of logistics companies exceed their normal flow that sometimes causes congestion at terminals.
Increasing demand requires speed and reliability. That is why the courier delivery companies need to automate their processes.
Businesses need to adjust to the special care it requires during transit. The nature of consignment can vary considerably. So it requires a tremendous balance of man, machine, and skill-set for making accurate deliveries.
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Government Regulations
Different regulations and rules imposed by the government and local bodies limit our actions and decisions. Logistics businesses have also need to comply with these regulations. Also, transport regulations and safety standards have to be complied with by logistics suppliers. These regulations are different for every state and city.
Today, companies want to reduce their carbon footprint and paper clutter with document management.
How logistics solution overcomes these challenges?
On-Demand courier delivery solution automates business operations. It also ensures higher accuracy in operations by providing you with valuable data about the entire transportation. It can also improve your whole supply chain management. Let us see how an on-demand courier and parcel delivery solution can help you to overcome these challenges:
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Track your orders in real-time
Real-time tracking is the key feature of an on-demand courier delivery solution. It helps you to know the exact location of your drivers. This feature can also help you to establish trustworthy relationships with your customers by offering them faster and accurate deliveries.
This feature also ensures that none of your drivers escapes before completing their tasks. Moreover, you can also track the time consumed for each delivery. It will help you to reduce your fuel consumption.
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Creating an efficient communication channel
Courier business is getting dynamic with time. Choosing the right courier delivery solution is the top priority of customers. For succeeding in a highly competitive market, courier businesses to communicate effectively with their customers.
Push notification is the best way to engage with customers. Businesses can give live updates and real-time delivery status through push notification. They can notify their users about the current delivery status, estimated time of delivery, and a change in the route or time of delivery. You can also inform your customers about various schemes or offers through personalized messages.
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Paperless logistics
On-Demand Courier and parcel delivery software help the logistics businesses to get rid of unnecessary paperwork. That is why some logistics firms are going digital and using some of the best logistics management solutions to fulfill the needs of their customers. This software will handle all the delivery and logistics operations like e-signing, maintaining records, dispatch and delivery details, driver details, bill generation, etc.
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Optimizes delivery routes
An on-demand solution can efficiently optimize delivery routes for efficient management of vehicles, delivery persons, and stock.
It also helps businesses to identify the bottlenecks in their delivery structure. So they can meet the time preferences of customers. Speedy delivery can be made by eliminating road traffic.
Summing up
On-demand courier delivery businesses have to match the pace with time. Implementing the latest courier delivery systems will give an extra edge to your business. You can provide additional services like package guarantee, tracking, and post-delivery pickup to your customers into your on-demand courier delivery app.
For that, you need a profitable on-demand courier delivery solution. You can hire a software development team or extend dedicated software team for creating an app for your business. Keep reading this space for more such knowledgeable insights.
