If you are looking for the right IT support company to help you save time and focus on your core business, read on as this article is going to help you make an informed decision. This is because it will give you tips on how to choose a good IT support company.
We have more than 20 years experience in the IT Support business and we thought it a good idea to give a little insight as to what our clients look for when they contact us at https://www.certum.co.uk for IT support services for their businesses. So, without further ado, here are tips for looking for the right IT Support Company:
- Look for a Good Listener
A good IT company listens to what their clients have to say. Note that some IT companies say something like, “right, you need this, you need that and we will do this for you! A listening IT company will want to learn about your business processes, your challenges and issues that hinder you from doing your primary role which is running your business. A good IT support company will use the learning process to help them know how to offer services that will suit your needs.
- Choose a Company with a Good SLA
SLA stands for service level agreement and is an agreement between a service provider and its clients. Sure, all businesses would like immediate support from their service providers at moment’s notice. However, this level of service is usually for those companies with very deep pockets.
Even though this is the case, you need a support provider who applies common sense to issues that arise within your network. For instance, the provider will not leave everything just to fix a faulty keyboard but should know that if a server dies, it will hurt a business as all staff within the business will not do their work effectively.
- Consider Experience
When it comes to experience, it is good to look for a company with experience in your field. For instance, if your business uses Apple products, a company with 10 years of experience in Microsoft products will not be ideal for you.
- Ensure That the Company You Choose Has Continuity
A good support company is just like a good marriage when it comes to continuity. It has a low staff turnover meaning that the company you are dealing with is reliable and stable. Reliability in the company’s business will filter into the support you get. Continuity can also mean that the company will look after your support needs in case a disaster such as a fire occurs. Basically, it is disaster recovery for you and the IT Support Company.
- Look for a Company That Cares About the Security of Your Data
It is very important to know how the company you want to choose views the security of your data. It is usually recommended that you select an IT business with accreditation such as ISO 27001. Remember that the security of your data is very important and is something worth considering when looking for the right IT business.